Hotel Receptionist

We are looking for a receptionist to join our team. Located in the heart of Edinburgh our apartments offer modern and stylish self-catering apartments in the heart of the capital with spacious open-plan living areas, striking bedrooms, comfortable seating, dining areas and exclusive use of our stunning rooftop terrace, which offers beautiful panoramic views of Edinburgh’s skyline. We also just opened our new bar & lounge which focuses on delivering a great drinks menu with a fine selection of some of the best Scottish whiskies and spirits from an array of some of Scotland’s best independent suppliers.

As part of The Edinburgh Collection, we have three sister properties in Edinburgh and one in London. Across the collection, we strive to provide an inclusive and supportive environment for new-coming and existing colleagues alike, and we are committed to the personal development of all team members. Whether it be flexible weekly hours to fit around studying or exciting development opportunities across the collection, we work with our team members to ensure they are able to achieve both their personal and their professional goals.

Job Responsibilities:

We are currently recruiting a Receptionist to join our small Front of House team. The successful candidate will be friendly, passionate about offering the best guest experience possible and should take pride in their work.

They will also be comfortable with the responsibility of dealing with all aspects of the hotel unsupervised.

Hotel Reception experience is not essential for this role as training will be provided, but experience in a customer-facing role is desirable.

Overview of duties:

• Offering outstanding guest service by responding promptly to guest questions, complaints and/or requests.
• Providing a warm and personalised welcome to all guests.
• Ensuring smooth check-in and check-out – highlighting any issues to the relevant parties.
• Responsible for the hotel and the safety of those within.
• Ensuring that all documentation at reception and in the lobby is available and up-to-date.
• Handing over activities and incidents that occur and liaising with Heads of Departments and Senior Management.
• Prepare and serve drinks
• Prepare and serve light bites, such as paninis, toasties, and cakes
• Ensuring that all public areas and back-office spaces remain clean and tidy.
• Complying with health and safety regulations.
• Performing other tasks as deemed necessary for the smooth operations of the hotel or instructed by the management team.

Full-time and part-time contracts available (24/32/40 hrs p/w)

Permanent contract

To apply, please provide a cover letter including your preferred contract hours and CV.

Apply Now